DOTD assists motorists and improved traffic flow through its contracted Motorist Assistance Patrol (MAP) services. Providing free services to stranded motorists in Baton Rouge (I-10, I-12 and I-110), Lake Charles (I-10), Shreveport-Bossier City (I-20) and New Orleans (I-10), MAP both reduces traffic congestion caused by stalled vehicles and provides safety and comfort to those stranded. With an average of 150-200 motorists assisted each week, DOTD has helped literally thousands of Louisiana interstate travelers over the past few years.

Studies by the Federal Highway Administration (FHWA) estimate than an average of four minutes of traffic delay is created by every stalled vehicle blocking a lane. Whether the MAP patroller is providing two gallons of gas, fixing a flat tire, filling a radiator or charging a dead battery, the main goal is to restore the interstate to peak traffic capacity.

MAP provides a valuable service to the motoring public and has been a highly effective program since its inception. The program epitomizes the true meaning of customer service to motorists driving on Louisiana's vital interstate network.

Much credit for the success of the program is due to the MAP patrollers, who must be qualified first responders, quick thinkers and customer-oriented. In addition to assisting with vehicle problems, these contracted employees are often the first to arrive at the scene of an accident and must calm motorists in times of high stress. Patrollers are also responsible for coordinating through radio dispatch the timely arrival of Emergency Medical Services, tow trucks, law enforcement and other service providers.

If you become stranded and need assistance from the Motorist Assistance Patrol, contact your local law enforcement. In an emergency situation, dial 911.

MAP Patrol Areas